Advanced Call Queue Features
Addition of skills based routing for agents to allow call blending of multiple queues.
Addition of email/fax queuing (at controllable priority).
Addition of Instant Message queueing (at controllable priority - will require integration with chosen Open Source IM server.)
Addition of Teletype queuing for hearing impared people.
Addition of queue callback feature (maintaining position in queue, or nominated time).
Capturing of additional queue source type (e.g. email, IM, phone) for reporting.